(ABOVE ALL WHOLESALERS, INC.)
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NOTE: Due to manufacturer's regulations which are beyond our control, placing an order requiring UPS 2nd Day Air or UPS Next Day Air, does NOT guarantee that your order will be shipped THAT day, especially during Holiday Season.
MOST orders are processed and shipped within 24-48 business hours (Monday - Friday, Excluding Holidays and Weekends).
Also Note: When calculating 2nd Day or Next Day shipments, Holidays and weekends DO NOT count towards the 2nd Day or Next Day calculations!
All of our products come with the Original Manufacturers Warranties, unless the item is no longer manufactured, or if item is shipped outside of the Contiguous USA.
Detailed warranty information is included with each and every product we sell. If an item purchased from Above All Wholesalers, Inc. (aawsales.com.) is found to be defective within the stated warranty period, NO PROBLEM! Simply send us an e-mail explaining what is wrong with the item. After we contact the manufacturer and/or the shipping company for you, we will notify you ASAP on what to do next. We like to make this as easy as possible for you. Please note that different manufacturers issue different warranty periods.
Note: Manufacturer's warranties are void on items that are shipped outside of the Contiguous United States, AND on items that are no longer being manufactured.
Return Policy & Process
(Please follow these instructions EXACTLY, or a return may NOT be authorized!)
Under no circumstances will returns be accepted without a return authorization number from Above All Wholesalers, Inc. (aawsales.com)!
***For health and sanitary reasons, AAWSALES.com does NOT allow returns on any knives, coffee, toothbrushes, flossers, or any other personal or consumable item, including creams and lotions. We do NOT authorize returns for any USED items.
- Regular returns are handled differently than warranty returns. Above All Wholesalers, Inc. (aawsales.com) may issue a return authorization number on goods no more than 7 business days after the courier indicates that the recipient has received the goods (for warranty returns, please see the paragraph above). Once a Return Authorization has been issued, we MUST receive the returned goods in our warehouse no later than 14 days following the date on the Return Authorization.
- Prior to returning any item to Above All Wholesalers, Inc. (aawsales.com), the customer MUST send [email protected], a Return Request e-mail, and wait for our reply. You will receive our reply within 48 business hours, or as soon as reasonably possible.
3. Not all items may be returned. The return of some items MAY result
in customer that is doing the returning, incur fees not explicit in the
original purchase. For example: The customer doing the returning
may pay the ACTUAL shipping charges incurred by us, drop-ship
fees, gift fees, etc., even if the item was originally shipped at no
charge, or for our Flat Rate Shipping Charge.
To find out what it would cost to return a product, e-mail us at:
[email protected] with your original order number,
the item/part number in question, as well as a detailed description,
as to why the product needs to be returned. Shipping charges are
4. We promise that you will be charged the absolute LEAST amount possible for your return. Please understand that we incur drop ship charges and shipping charges, that in all fairness must be deducted from your refund (even if we ship an order to you with free shipping). If a customer returns something that they bought at AAWsales, the customer MUST return EVERY part of the item purchased. These parts include but are not limited to, all free gifts, the product's original (not necessarily shipping) box, and any and all instruction manuals, warranty papers, etc., that the customer received with, and only with that item. The customer pays all shipping charges, plus a 20% restocking charge, on any item that they return. We need to add restocking charges on, due to the fact that many of our items come with free shipping TO our customers, plus we have to pay our manufacturers the restocking charge as well. If the original order included a free thank you gift, you may also be charged the full retail price of that gift (at the discretion of aawsales.com). The customer is responsible for the item arriving(as opposed to merely being shipped) in proper functioning & UNUSED re-sell able order. For this reason, the customer will likely want to insure the goods for the FULL purchase price. Furthermore, any item returned to Above All Wholesalers, Inc. under our return policy, MUST be in proper original UNUSED, functioning, and re-sell able condition (of course, EXCLUDING items under warranty). Any item returned without all of its parts, or not in proper original UNUSED, functioning & re-sell able condition, may result in a fee for replacement or repair (if the return is accepted by us)—all associated fees will be incurred by the customer returning the product -- payable to Above All Wholesalers, Inc.. Normally, this amount will simply be deducted from the return amount.
Damaged Goods Claims
All claims for damaged goods must be filed directly with the carrier, upon receipt of the package!
Some items may be placed on back order from time to time, especially around Holiday times of year. If this happens, we will notify you ASAP by e-mail, telephone, or both, to discuss what you would like to do with the back ordered item.
Policies, Terms and Conditions:The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "AAWSALES.com" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. AAWSALES.com. of NY.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the AAWSALES.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the AAWSALES.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. AAWSALES.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases with AAWSALES.com. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
AAWSALES.com accepts money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by AAWSALES.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
AAWSALES.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within NY. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, AAWSALES.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. AAWSALES.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, AAWSALES.com shall immediately issue a credit to your credit card account in the amount of the incorrect price
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that AAWSALES.com. is not responsible for the operation of or content located on or through any such site.
Copyright and Trademark Notice
This site is owned and operated by AAWSALES.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of AAWSALES.com., Copyright © [year], ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without AAWSALES.com’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether AAWSALES.com. signs them or not. AAWSALES.com. reserves the right to make changes to this site and these Conditions at any time.